CUSTOMER SATISFACTION SURVEY
Satisfaction rating over 99%
Michel Pop Clinics are accredited by Accreditation Canada with Exemplary Standing.
This accreditation recommends us to regularly probe satisfaction and service excellence to our customers.
Myopia: -6.75 with astigmatism
Surgeon: Alain Grégoire
Nurses: Emma, Geneviève, Dany, Marie, Stéphanie, and Nathalie
I would like to sincerely thank the team at the Michel Pop Clinic. Dr. Alain Grégoire is meticulous, attentive, and exceptional. I would have the surgery again without hesitation. I was very scared before the surgery, but I have complete confidence in Dr. Alain Grégoire after witnessing his skill and efficiency during the operation. Thank you so much to Dr. Alain Grégoire for his expertise.
Furthermore, the nurses are also exceptional. During the operation, they held my hand to reassure me and also spoke to me to keep me informed about the progress of the procedure or to encourage me. A sincere thank you to Emma, Geneviève, Dany, Marie, Stéphanie, and Nathalie.
The day after my surgery, all the nurses smiled at me and took the time to check on me. I will never forget their kindness, empathy, and attentiveness.
The day after my surgery, my vision was perfect. I am very happy with the result and very satisfied that I had my surgery at the Clinique Michel Pop.
Thank you so much!
Myopie: -6.75 avec astigmatisme
Chirurgien: Alain Grégoire
Infirmières: Emma, Geneviève, Dany, Marie et Nathalie
J'aimerai remercier sincèrement l'équipe de la clinique Michel Pop. Le Dr.Alain Grégoire est minitieux, attentionné et exceptionnel. Je referais l'opération sans hésitations. J'avais très peur avant de faire la chirurgie, mais je fais entièrement confiance au Dr. Alain Grégoire avec mes yeux après avoir vu son talent et son efficacité lors de l'opération. Merci infiniment au Dr.Alain Grégoire pour son expertise.
De plus, les infirmières sont également exceptionnelles. Lors de l'opération, elles tenaient ma main pour me rassurer et parlaient également pour me tenir au courant de comment la procédure avance ou pour m'encourager. Merci sincèrement à Emma, Geneviève, Dany, Marie et Nathalie.
Le lendemain de la chirurgie, toutes les infirmières m'ont souri et ont pris le temps de prendre de mes nouvelles. Je n'oublierai jamais leur gentillesse, leur empathie et leur présence.
Le lendemain de la chirurgie, j'ai obtenu une vision 20/20. Très heureuse du résultat et je suis très satisfaite d'avoir fait ma chirurgie à la clinique Michel Pop.
Merci sincèrement :)!
The only minor drawback: the air conditioning only works at the back of the car.
Everyone who guided me through the process was attentive, kind, and professional.
I was fortunate enough to experience no pain after the PRK surgery, except for a slight pulling sensation on day 3 (in case that encourages anyone considering it 😊 although it varies from person to person). I'm currently on day 4 and slowly resuming my activities.
I'm so glad I trusted this clinic and I have nothing but praise. Thank you to the entire team!
LISTED ARE SOME TESTIMONIALS COLLECTED, ANONYMOUSLY.
2025
Very good service, professional, inspires confidence to have surgery here.
Excellent service and very satisfied with my choice of Cliniques Michel Pop.
Very happy with the result and well done for your professionalism.
All staff were amazing
I had an excellent experience. Thank you very much! Getting rid of my glasses was the best investment :)
Professional quality process
Excellent care, very clear explanations, welcoming team. I have recommended it to my close colleagues who want to correct their vision.
Thank you for your excellent service.
Very satisfied with the service and professionalism of the staff.
Always excellent every time I visit, just a bit of a wait for the appointment.
Perfect! My life has changed since my eye surgery.
Very satisfied with the care I received from the beginning through to the procedure and follow-up. Thank you for taking care of my eyesight :)
2024
Very satisfied. Good service from the nurses and authorized staff, thank you!
Thank you for everything!
Very satisfied with the result! Thank you very much!
Thank you very much! Very good service and support.
I have nothing to criticize the clinic for. If I had to do it all over again, I would choose the same clinic and the same doctor. I was expecting someone colder. He was fantastic, professional and very human. All the staff are kind and reassuring.
Excellent service!
Already referred someone :)
I received excellent service and have already given the clinic’s references to people around me.
Very satisfied. Good service.
Satisfied with the result
I am completely satisfied with my experience with Michel Pop and his team (Gatineau and Montreal). You put me at ease from the very first meeting. Your expertise and transparency gave me confidence. I recommend your clinic to anyone who needs vision correction.
Thank you for everything ❤
2023
I had a great experience during my surgery. Thank you to Dr. Pop and his team. I hope my follow-up appointments live up to my expectations. Thank you, Dr. Pop.
Thank you for the excellent service, I referred my brother and he had the surgery. He’s very satisfied too!
By the way, the decor looks great.
It’s a cliché, but what can you do, this operation with your clinic changed my life. Best customer experience of the 3 clinics I visited.
Very good clinic, good reception and very professional staff.
At the time of the operation, I was a little intimidated, but the whole team was reassuring, especially Emma. Thank you for everything!
Everything is perfect, thank you!
Excellent customer service. Retention of staff for many years, always a good sign. Emma is a gem and so are all the others, kind and competent (Véronique, Geneviève, Chantal).
I chose Cliniques Michel Pop over 10 years ago. I had been through the “cattle” experience of other clinics. I’ve never regretted my choice. Sure, there’s a certain chain of customer management, but it’s efficient and still quite personal. Thank you.
Thank you very much. At last, I can see clearly. Thanks to Dr. Perreault and the whole team.
It really was a miracle operation for me, thank you very much!
I am truly satisfied with the professionalism of the entire team. Thank you.
I never hesitate to refer your clinic. The conditions are respected and the follow-ups are excellent.
Thank you for my new eyes!
Thank you, I can see very well now, no more glasses.
Attentive staff, professional care.
I am very satisfied, I have already mentioned the name of the clinic to several people who would like to have the surgery. Many thanks!
Vision is perfect.
The support was excellent and much appreciated during the surgery.
Excellent competence of the staff, whatever their position.
I appreciate so much the efforts of the friendly staff, everyone is supper polite and effective while doing their tests. I also appreciate the doctor’s efforts and hard work. Thank you so much.
I really enjoyed the whole process with you.
Friendly team!
The staff is absolutely brilliant!
Everyone was super nice and put me at ease.
Thank you, good service!
I am very satisfied, the staff is very attentive, I felt in good hands throughout the process.
Great service! Thank you to your great team.
Very well served. Thank you.
Absolutely excellent, thank you.
Excellent service! See you!
I had so many doubts about having the operation and now I’m so happy and can’t wait to have the other one done!
I am very satisfied!
Very satisfied and I would do this surgery again any time because of the excellent service.
100% confidence in Dr Pop’s clinic. I have been operated on 2 times (2000-2022) and I am 100% satisfied.
Exceptional service, friendly and reassuring staff, especially on the day of surgery. Keep up the good work!
Everything is perfect.
Very good service. I already recommend your services to everyone else.
Excellent service!
I have already referred a friend to the clinic and he has his appointment in November! Great service.
Excellent work from the whole team. Thank you.
I am very satisfied with the services I received and the results.
Greatful, thank you!
Excellent service.
Very happy to have chosen you. You guys are excellent.
Excellent customer service and support from start to finish. Very satisfied with the process and the results. You are an exceptional team. Keep up the good work!
I loved the process from A to Z. Both on the Gatineau and Montreal sides. I would refer without hesitation. Thank you so much!
Truly satisfied from the start. Professional, courteous and welcoming.
Thank you very much! Great service!
2022
No comments, it was a good experience.
Good service, nice welcome, friendly employees, thank you!
Very satisfied, I recommend to all who are ready to have this surgery. Thank you, very good team.
Excellent service.
Thank you for everything! And good success. Wishing long life to the company as it is if not more!
I’ve been a customer for over 12 years and I’m still just as satisfied.
Super service! Thank you so much!
I would recommend Michel Pop to anyone looking for eye surgery. Adequate and professional service.
Excellent clinic, excellent staff and very satisfied.
It’s by far the best service I’ve ever received from a company. All the staff are extremely competent, know how to answer questions and put us at ease. I would recommend your clinic to anyone looking for surgery. Congratulations and keep up the good work. Hats off to the entire team!
Excellent service!
Great staff. Always fast, no delays.
Keep up the good work.
Very good service, special mention to Véronique. Excellent service and friendliness.
Very happy, warm welcome. I recommended you and wrote a review.
Very satisfied with the service. Thank you very much.
Without exaggeration, you have changed my life!
I loved my experience here!
I felt 100% confident, and despite last-minute surgery changes, I felt well taken care of! Thank you so much!
Thank you for your excellent service.
Very happy.
Excellent service, warm welcome, friendly and always smiling staff. Always happy to answer questions. Many thanks!
Best customer service in a long time. All types of service combined. In addition to being completely satisfied with my surgery.
The nursing staff at the clinic in Montreal, wow, so dedicated. Dr. Pop +++ kindness, reassuring!
Excellent service. Thank you so much!
Excellent customer service, very courteous and attentive staff. Everything is well explained and clear, and you feel well taken care of from beginning to end! Thank you so much!
2021
The service was excellent. The staff was very reassuring during the surgery (post and pre). Thank you so much!
At first, I was very worried and in the end, the people reassured me very well. I’m very satisfied from A to Z. Thank you very much.
Total confidence in the nurses, who accompany customers with care. Totally satisfied to have chosen Michel Pop for my eye surgery.
Great team! Thank you so much!
The online reviews convinced me to choose your clinic. Good reputation.
Very good. Thank you!
The nurses are superb and give you confidence on the day of the surgery. Thanks to Doctor Pop, who always answers the phone after the surgery.
Very welcoming reception, clear and precise explanations, excellent results.
Very good communication from the whole team, confidence-building and excellent follow-up. Thank you very much!
Many thanks to the entire team.
A1 to all the staff.
I came here for the reliability of the service. I wanted to be sure that competent people would take care of me, and they did. I also followed the advice of “Protégez-vous”.
Excellent.
Thank you so much! Best decision of my life.
Always had excellent service!
Thank you for your service.
Thank you again for your service.
Very satisfied with the service.
Thank you.
Very satisfied with the operation and treatment.
Thank you very much.
Always good service, quick follow-up in case of problems.
Thank you very much! I am very satisfied!
Thank you.
Very satisfied.
Thank you so much! I loved my experience and have already recommended this clinic to friends and family.
Excellent customer service. All the staff are friendly, competent and answered all my questions. I recommend this clinic to everyone I know.
Excellent service!
Very professional. Very good quality care. The nurse was very concerned about my well-being after the procedure. Best service received! Recommended to several people I know. Keep up the good work!
Thank you for making my life easier!
Great experience! Thanks to the entire team!
Keep up the good work, I’ve never seen such a clean and professional clinic.
The entire team was patient with me and took care to inform me of all the risks and every step of the procedure. Thank you so much!
Very attentive, warm and patient staff.
Very satisfied, good welcome.
The service has been perfect from the start. I couldn’t be more pleased with the entire experience. Thank you so much.
Excellent service, quick to get an appointment, good knowledge of advances in the field.
Thank you so much! Truly top notch all the way around :)
It was the best decision I ever made to have laser surgery in such a clean and welcoming place.
Thank you for your personalized and impeccable professional service. I still have a few questions/concerns about my post-op recovery but I’m confident I’ll get the answers I need, Thank you!
Excellent service, very satisfied!
Excellent service, very efficient and pleasant.
Excellent service, very efficient and pleasant.
Completely satisfied with my experience with you.
Thank you for the excellent service.
Very good service! I recommend you to all my friends who are considering laser surgery. Thank you for everything!
Everything went better than I imagined.
A friend of mine recommended this clinic and I am very satisfied with the service. I will recommend the Michel Pop clinic to everyone I know!
Excellent staff and employees very thorough and professional and no negative comments I give 10/10 to the service and good work of the staff thank you!
Thank you so much for everything!
Extraordinary experience and service! Very warm and reassuring staff 10/10.
Very satisfied with the surgery.
Thanks :)
Thank you!
Excellent service.
Very satisfied.
Best clinic! I recommend 100%!
Thank you for the excellent service!
VERY professional staff.
Thank you so much!
Thank you for your thoughtful care. I am very satisfied with the results!
Super, the care is reassuring from beginning to end.
Excellent service.
Thank you for your good work, very happy with my choice you are an exceptional team.
Thank you for everything, great experience!!!
Absolutely nothing bad to say about the clinic, I love it!!!!
Super nice experience! Recommend Michel Pop 200%!
Thank you very much for the exceptional service. I recommend to everyone.
Couldn’t be happier with the service and treatment it was quick and seamless. I appreciate that the appointements were always on time.
Excellent service, very satisfied with care received.
Very satisfied with the services offered and especially with the results. Thank you very much.
I appreciated the service in Gatineau as much as the service in Montreal. The nurses were all cheerful and professional. Thank you so much!
Thank you for everything! It changed my life! I can now see in HD :)
Super happy with the entire process.
The staff and service of Gatineau Centre is excellent it felt like being at home. I will surely recommend you to a few of my friends.
Thank you very much!