Welcome to cmpop.com, a website operated by Les Cliniques Michel Pop Inc. (“Cliniques Michel Pop,” “we,” “us” or “our”).
These Terms of Use govern your access to and use of this website. Use of the website is subject to these Terms of Use, as well as our Privacy Policy and Cookie Policy.
If you do not agree with these terms, please stop using the website.
1. Purpose of the website
The purpose of cmpop.com is to provide information about Cliniques Michel Pop, its professionals, services, vision conditions treated, available procedures and the general process that may lead to a consultation or treatment.
The website content is provided for general informational and educational purposes. It does not constitute personalized medical advice, a diagnosis, a prescription, a treatment recommendation or a guarantee of results.
The information presented on the website does not replace a consultation, clinical examination or advice from a qualified healthcare professional.
2. Medical emergencies
The website and its online forms must not be used to obtain emergency medical assistance.
In the event of a medical emergency, sudden vision loss, significant eye pain or any other symptom requiring immediate attention, call 911, go to the nearest hospital emergency department or contact an emergency medical service.
3. Appointment requests
Our online form allows you to submit an appointment request to our team. Submitting the form does not automatically confirm an appointment and does not guarantee that you are eligible for a treatment or procedure.
The form must be completed by a person who is 18 years of age or older. If an appointment request concerns a minor, the minor’s parent or legal guardian must contact the clinic directly by phone before submitting personal or health information concerning the minor.
A member of our team may contact you to validate your request, obtain additional information or direct you to the appropriate service.
Submitting an appointment request does not, by itself, establish a professional relationship between you and a healthcare professional. Such a relationship may only be established once you become a patient through the applicable clinical process.
You are responsible for ensuring that the information you provide is accurate. You must also inform us of any change that may be relevant to the handling of your request.
4. Eligibility for treatment
The information presented on the website regarding treatments and procedures is general in nature.
Your eligibility for a procedure, the choice of treatment or technology, the associated risks, the anticipated benefits and the possible results depend on your individual circumstances. These factors can only be determined following an appropriate clinical evaluation by a qualified healthcare professional.
Cliniques Michel Pop does not guarantee that a website visitor will be eligible for any particular treatment.
5. Results, testimonials and illustrations
The results of a treatment or procedure may vary from one person to another. They depend on several factors, including the initial vision condition, age, health status, type of procedure and individual response to treatment.
Testimonials, reviews, before-and-after photographs, videos, simulations and examples presented on the website illustrate particular experiences or situations. They do not constitute a promise or guarantee that you will achieve identical or comparable results.
Certain images, animations and visual representations may be simplified to make a treatment or vision condition easier to understand. They may not represent every medical or clinical aspect of the procedure shown.
6. Accuracy of website content
We take reasonable steps to ensure that the website content is clear, reliable and up to date.
However, medical knowledge, technologies, available services, pricing and availability may change. Certain information may therefore be modified, corrected or updated without notice.
If there is any difference between the general information on the website and the information provided directly by a healthcare professional during your evaluation or care, the information specific to your personal situation will prevail.
7. Pricing, promotions, financing and warranties
Prices, promotions, payment options, financing terms and warranties presented on the website may be subject to eligibility criteria, restrictions and specific conditions.
The exact cost of a treatment depends on factors such as the recommended procedure, the technology used and your individual circumstances. The applicable price will be provided to you before you consent to treatment.
When financing is offered by a third party, it may be subject to credit approval and the financing provider’s terms and conditions. We encourage you to review the applicable terms carefully before entering into an agreement.
The specific terms of a promotion or warranty are presented on the relevant page or in the official documents provided by the clinic. If there is any difference, the applicable specific terms and the rights provided by law will prevail over these general Terms of Use.
Nothing in these Terms of Use is intended to exclude or limit any mandatory rights available to you, including rights under Quebec consumer protection legislation.
8. Permitted use of the website
You may access and use our website for personal, lawful and non-commercial purposes.
You agree to use the website responsibly and not to interfere with its operation, security or accessibility.
You must not:
- – attempt to gain unauthorized access to the website, its servers, systems or user accounts;
- – transmit a virus, malware or any other harmful computer code;
- – interfere with the operation of the website or bypass its security measures;
- – use the website for fraudulent, illegal or misleading purposes;
- – automatically collect, extract or reproduce website content or data, including through automated scraping or data-harvesting methods, without our prior written authorization;
- – impersonate another person or knowingly submit false or misleading information.
We may restrict, suspend or block access to the website if your use violates these Terms of Use or may compromise the security of the website, our systems or their users.
9. Intellectual property
Unless otherwise indicated, the website and its content are owned by Cliniques Michel Pop or used with the permission of their respective owners.
This content includes, without limitation, text, photographs, videos, illustrations, graphic elements, logos, trademarks, downloadable documents, layouts, software and source code. It is protected by applicable copyright, trademark and intellectual property laws.
You may view the website content and, where that function is available, download certain materials for your personal and non-commercial use.
You may not copy, reproduce, modify, publish, distribute, sell or otherwise exploit website content without our prior written permission, except where permitted by law.
You may create a hyperlink to our website, provided that the link does not suggest an association, endorsement, recommendation or partnership that does not exist.
10. Third-party links and services
Our website may contain links to websites, platforms or services operated by third parties, including video players, mapping tools, financing providers and social media platforms.
These links are provided for convenience. Cliniques Michel Pop does not necessarily control the content, availability, security or practices of these third parties.
Your use of third-party services is governed by the terms of use and privacy policies of the applicable providers. We encourage you to review those terms before using the services or providing personal information.
The presence of a link to a third-party service does not necessarily mean that Cliniques Michel Pop recommends, endorses or guarantees that service.
11. Protection of personal information
The collection, use, disclosure, retention and protection of personal information collected through the website are described in our Privacy Policy.
Our Cookie Policy describes the categories of cookies and similar technologies used on the website. You may change your preferences at any time through the consent-management tool available on the website.
12. Website availability and operation
We take reasonable steps to keep the website accessible, secure and functional.
However, we cannot guarantee that it will always be available, uninterrupted, timely, error-free or free from technical issues. We may temporarily suspend access to the website or certain features to perform maintenance, security work or updates.
To the extent permitted by law, Cliniques Michel Pop is not responsible for losses resulting solely from a temporary interruption, technical issue, incompatibility with your device or the unavailability of a service operated by a third party.
Nothing in these Terms of Use is intended to exclude or limit any liability that cannot legally be excluded or limited, including in cases of bodily or moral injury.
13. Changes to the website
We may modify, add, suspend or remove parts of the website, including its content, features and the services presented on it.
A change to the website does not modify the terms of a clinical agreement, warranty or other agreement already entered into with the clinic, unless the change is permitted under that agreement and by law.
14. Changes to these Terms of Use
We may update these Terms of Use to reflect changes to the website, our practices or applicable legal requirements.
The date of the most recent revision appears at the beginning of this document. The version published on the website is the version currently in effect.
Where required, material changes will be brought to your attention through a notice on the website or another appropriate method.
Changes to these Terms of Use do not apply retroactively. Where notice, consent or acceptance is required by law before a change may be enforceable against you, that change will only take effect with respect to you once the applicable requirements have been satisfied.
15. Governing law
These Terms of Use are governed by the laws applicable in Quebec and by the applicable federal laws of Canada.
Any dispute relating to the website or these Terms of Use will be submitted to the courts having jurisdiction under applicable law.
Nothing in this section limits any rights or remedies available to you under a law of public order.
16. Severability
If any provision of these Terms of Use is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
17. Language
These Terms of Use are available in French and English. The French version is the reference version. In the event of any discrepancy between the French and English versions, the French version will prevail, subject to any mandatory rights provided under applicable law. Nothing in this section limits the right of an adhering party or consumer to rely on the version that is more favourable to them where provided by law.
18. Contact us
For questions about these Terms of Use, please contact:
Les Cliniques Michel Pop Inc.
9001 Boulevard de l’Acadie, Suite 900
Montreal, Quebec H4N 3H5
Canada
Telephone: 1-800-661-6345
Email: [email protected]